Privacy Policy

Jay’s Coffee Bar and Roastery respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information:

  • Your name, email address, phone number, and delivery address when placing an order.
  • Payment details processed securely through PayPal or CommWeb.
  • Non-identifiable data such as website usage statistics via cookies.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Contact you regarding your purchase or to respond to enquiries.
  • Improve our services and website experience.

3. Data Security

We take reasonable measures to protect your information from unauthorised access, misuse, or loss.
All payments are processed securely through trusted third-party gateways (PayPal and CommWeb).
We do not store or have access to your payment card details.

4. Sharing of Information

We do not sell or share your personal data with third parties, except for delivery services or payment providers necessary to fulfil your order.

5. Your Rights

You may request access, correction, or deletion of your personal data by contacting us at jayscoffeebar@gmail.com.

Refund and Return Policy

At Jay’s Coffee Bar and Roastery, we pride ourselves on quality and freshness.
Due to the perishable nature of our products, we do not accept returns or offer refunds except in the following cases:

  • You received the wrong item, or
  • Your package was damaged during delivery.

If this occurs, please contact us within 3 days of receiving your order at jayscoffeebar@gmail.com, including your order number and a photo of the item.
Once approved, we will issue a replacement or refund to your original payment method.
We cannot accept returns on opened or used items.

Shipping and Delivery Policy

We currently ship Australia-wide.

Processing Time

Orders are typically packed and dispatched within 2–3 business days of payment confirmation.
You will receive an email notification once your order has been shipped.

Delivery Time

Delivery times vary by location but usually range between 3–10 business days.
Please note that remote areas may experience longer delivery times.

Shipping Fees

Shipping costs are calculated at checkout and depend on order size and destination.

Local Pickup / Coffee Van

Customers may also visit our Coffee Van at Nightcliff Jetty every weekend to taste our coffee and cakes or arrange local pickup.

Terms and Conditions

1. General

These terms govern your use of our website and online store. By accessing our site, you agree to be bound by these terms.

2. Product Information

We make every effort to ensure product descriptions, images, and prices are accurate.
However, slight variations may occur due to product freshness and availability.

3. Payments

All prices are in Australian Dollars (AUD) and include GST where applicable.
We accept payments securely via PayPal and CommWeb.

4. Orders and Availability

All orders are subject to acceptance and product availability.
If an item is unavailable, we will contact you to offer a replacement or refund.

5. Liability

Jay’s Coffee Bar and Roastery is not liable for any loss or damage resulting from delays, errors in shipping, or misuse of our products.

6. Governing Law

These terms are governed by the laws of the Northern Territory, Australia.

Contact and Security Information

Jay’s Coffee Bar and Roastery
📍 1/10 Witte Street, NT, Australia
📧 Email: jayscoffeebar@gmail.com
📞 Phone: 0473 924 795

We use secure payment gateways (PayPal and CommWeb) that employ advanced encryption and fraud protection systems.
Your payment details are never stored or shared by Jay’s Coffee Bar and Roastery.

For any enquiries about our policies or online orders, please contact us at the email above.